Frequently Asked Questions
What is Club Colony Store?
Club Colony Store is an online store offering virtual items and ranks for Minecraft servers. We aim to enhance your gameplay experience with exclusive in-game perks.
Are you affiliated with Mojang or Minecraft?
No, we are not affiliated with Mojang Studios or Minecraft. All trademarks are the property of their respective owners.
How do I make a purchase?
To make a purchase, browse our store, select the item or rank you want, and proceed to checkout. Payments are processed securely through [payment methods, e.g., PayPal or Stripe].
When will I receive my purchased item?
Items are usually delivered in some minutes upon successful payment. If there’s a delay, please contact our support team at Discord.
What if I don’t receive my item?
If you don’t receive your item, check your email for a confirmation. If it’s not there, contact our support team with your order ID, and we’ll assist you.
Do you offer refunds?
All purchases are final, and refunds are not provided unless there is an error on our end. Please read the product descriptions carefully before purchasing.
How can I contact support?
You can reach our support team at Discord. We aim to respond to all inquiries within 24 hours.